The Diaries of Scaredy Horse

Sorry for the radio silence over the past month or so. After over 6 months of development, we launched the new Tripwire Customer Center one week ago today. The private customer-only site contains software downloads and updates, a resource library full of diagrams and videos, a knowledge base with over 300 articles, a lively customer discussion forum, developer blog and the front end for our web support ticketing system. In just the first week after launch we have already had over 700 new registrations and over a thousand support tickets processed.

R2C Group here in Portland provided some of the design consulting for us to help us achieve a unique but similar style as the existing Tripwire.com website. Much of the site was built from the ground up and programmed by our development team. The discussion forums use the Clearspace platform by JIVE Software, and we worked in conjunction with the JIVE team to customize that engine to integrate with our Oracle OnDemand support ticketing system.

This site represents a focus on our customers – with hopes of improving our customer success with our products. The feedback we have received from our customers so far has been awesome. Unfortunately, the site is completed gated for customers only, but here are some screen shots so you can check it out.

Some excerpts from the press release… “Tripwire, Inc., the leading provider in configuration control solutions, announced this week that it was named for the third year running one of the ‘100 Best Companies to Work For’ in Oregon, in Oregon Business magazine’s annual analysis of the top companies in the state. This comes directly after the company announced it ended 2008 with record revenue, bookings and growth.” Read the full press release. The full list of companies is here.

Tripwire ended the year with more than 6,550 customers and $62 million dollars in revenue. Tripwire’s sustained growth has been fueled by its ability to quickly address market needs for new technologies that address a wide variety of compliance activities.

Read the press release >